We happily ship to a number of places in the world but please read our policy before you order.
You will receive your order via USPS or FedEx within approximately three (3) to ten (10) days from the time that we ship your order, depending on your location, product availability, and the shipping method you choose. In most cases we take one to three days to ship your order, sometimes we ship the same day. Most often your order will arrive fairly quickly, but please note our shipping plicity above which indicates it coust take longer. If you're ordering from a country other than the United States your order will take longer. Shipping charges are calculated based on the carrier you choose, speed of the shipping option you select, and the weight of the item/s you order. On some occasions, the actual shipping charge may differ slightly from the quoted charge, we will email you if this occurs. We sometimes change the shipping method if we feel another carrier or option will work better. If you package shows delivered but you did not receive it please contact your local Post Office or FedEx customer service, most often they will hunt your package down. If your package is still not located, then the next step is to file a claim with the carrier. Once we ship your order it is between you and the carrier to sort out claims for losts or stolen packages, but it is rare that a package is misdelivered or does not arrive.
International Orders
Since your order will be shipped outside the U.S.A., you may be required to pay international customs fees and carrier brokerage fees. Zebra Organics, is not responsible for these fees, even if you do not accept the shipment, so if you have a question or concern, please check with your country's customs policies prior to ordering. It is also your responsibility to know what your country allows you to bring into your country, and what they will charge you to do so. Allow extra time for transit and customs inspection. If an order is returend by the customs office, and we recieve it in accepable condition we will then refund the price that you paid for your product, less any shipping costs and less 10% re-stocking and processing fee.
Back Orders
Occasionally if an item is on back order, or out of stock, we will ship the items as soon as it is back in stock. The customer also has the option to order another item or receive a refund on the item/s on back order.
Pre-Approval Return Policy
There is a fourteen (14) day windown for returns. Please call or e-mail for prior approval before returning any items. No returns accepted without prior approval. Shipping is not refundable and customer pays for return shipping once return is approved. Credit will be given after the unused product is returned and inspected. Some Foods and Supplements may not be returned. Please inspect your product upon receiept. No refunds, credits or exchanges after fourteen days.
Recycled Packaging
We reuse boxes and packing materials that come into our store as often as possible. Reusing materials is the best way to keep our "footprint" light on the planet." We use new materials made of recycled material as often as possible.
Changes to this Shipping and Return Policy
Zebra Organics, a division of Comfyhouse Foods, Inc. reserves the right to modify or amend this Shipping and Return Policy policy at any time and for any reason.
If you have additional questions about our Policies, please write us at 870 E Research Drive, Suite 6, Palm Springs, CA 92264, USA; or call +1 760-459-5177 for customer service and orders; or E-mail us at info@zebraorganics.com